Privacy Policy
Effective Date: August 10, 2026
At Cross Creek Medical Clinic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or communicate with us.
Information We Collect
We may collect the following information:
Name
Phone number
Email address
Mailing address (if provided)
Basic demographic information
Health information you voluntarily provide for research eligibility screening
Any other information you choose to submit through our website or forms
How We Use Your Information
We use your information to:
Contact you regarding clinical research opportunities.
Determine your eligibility for current or future research studies.
Schedule screening appointments.
Respond to your questions.
Provide updates regarding studies you have expressed interest in.
Comply with applicable legal and regulatory requirements.
SMS/Text Messaging
Individuals may separately opt in to receive SMS messages from Cross Creek Medical Clinic regarding a clinical research inquiry they submitted and related eligibility or prescreening follow-up.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or call 650-640-0437. Consent to receive SMS messages is voluntary and is not a condition of receiving medical care or participating in a clinical research study.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by law.
Information Sharing
We do not sell or rent your personal information.
We may share your information only with:
Authorized employees and research staff
Institutional Review Boards (IRBs), study sponsors, or research partners as required for research participation
Service providers assisting with our operations under confidentiality obligations
Government agencies when required by law
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion where permitted by law
Withdraw consent to receive communications
Contact Us
Questions about this Privacy Policy or our SMS practices may be directed to:
Cross Creek Medical Clinic, PA
1309 Medical Drive
Fayetteville, NC 28304
Phone: 910-437-5130
Email: research@crosscreekmedical.com
