Privacy Policy

Effective Date: June 29, 2026

At Cross Creek Medical Clinic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or communicate with us.

Information We Collect

We may collect the following information:

  • Name

  • Phone number

  • Email address

  • Mailing address (if provided)

  • Basic demographic information

  • Health information you voluntarily provide for research eligibility screening

  • Any other information you choose to submit through our website or forms

How We Use Your Information

We use your information to:

  • Contact you regarding clinical research opportunities.

  • Determine your eligibility for current or future research studies.

  • Schedule screening appointments.

  • Respond to your questions.

  • Provide updates regarding studies you have expressed interest in.

  • Comply with applicable legal and regulatory requirements.

SMS/Text Messaging

If you opt in to receive SMS messages from Cross Creek Medical Clinic, you agree to receive text messages regarding:

  • Clinical research opportunities

  • Eligibility screening

  • Appointment reminders

  • Study-related updates

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us using the information provided on our website.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by law.

Information Sharing

We do not sell or rent your personal information.

We may share your information only with:

  • Authorized employees and research staff

  • Institutional Review Boards (IRBs), study sponsors, or research partners as required for research participation

  • Service providers assisting with our operations under confidentiality obligations

  • Government agencies when required by law

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion where permitted by law

  • Withdraw consent to receive communications