Terms & Conditions

Effective Date: September 16, 2026

These Terms & Conditions govern your use of the Cross Creek Medical Clinic, PA
website, online forms, and Clinical Research Inquiry SMS Program. By using this
website or submitting information through its forms, you agree to these Terms &
Conditions.

If you do not agree with these terms, please do not use the website or submit
information through its forms.

About Cross Creek Medical Clinic

Cross Creek Medical Clinic, PA provides medical and clinical research services.
Information available through this website is provided for general informational
and communication purposes.

This website does not replace professional medical advice, diagnosis, treatment,
emergency services, research informed consent, or direct communication with a
qualified healthcare professional.

Clinical Research Interest Form

Visitors may submit a Clinical Research Interest Form to request information about
clinical research studies.

Submitting the form:

• Does not guarantee eligibility for a clinical research study.
• Does not guarantee screening, enrollment, treatment, compensation, or participation.
• Does not create a physician-patient relationship.
• Does not replace formal study screening.
• Does not constitute research informed consent.
• Does not obligate an individual to participate in research.

A Cross Creek Medical Clinic research coordinator may review the submitted
information and contact the individual regarding the selected study, questions,
or possible eligibility or prescreening follow-up.

Formal screening and participation require additional procedures and applicable
informed-consent documentation.

Accuracy of Submitted Information

Individuals are responsible for providing accurate, current, and complete
information.

Do not submit information about another person unless you are legally authorized
to do so. Do not submit false, misleading, fraudulent, or unlawful information.

Clinical Research Inquiry SMS Program

Individuals may separately opt in to receive SMS messages from Cross Creek Medical
Clinic, PA regarding a clinical research inquiry they submitted and related
eligibility or prescreening follow-up.

SMS messages may include:

• Acknowledgment or follow-up concerning a submitted inquiry.
• Responses to questions about the selected research study.
• Requests for a convenient time to speak with a research coordinator.
• Eligibility or prescreening follow-up related to the submitted inquiry.
• Customer-care assistance concerning the inquiry.

This SMS program does not authorize advertisements or messages concerning
unrelated or future clinical research studies.

SMS Consent

SMS consent is optional, separate from general form submission, and is not selected
automatically.

By checking the SMS consent box and submitting the form, the individual:

• Requests SMS communications from Cross Creek Medical Clinic, PA.
• Confirms that the mobile number provided belongs to them or that they are
  authorized to use it.
• Agrees to receive recurring messages concerning the submitted clinical research
  inquiry.
• Understands that consent is not a condition of receiving medical care or
  participating in a clinical research study.

Submitting the Clinical Research Interest Form without checking the SMS consent
box does not enroll the individual in the SMS program.

Message Frequency

Message frequency varies depending on the inquiry, responses, and necessary
eligibility or prescreening follow-up.

Cross Creek Medical Clinic, PA does not guarantee a specific number or frequency
of messages.

Message and Data Rates

Message and data rates may apply.

Charges are determined by the individual’s wireless carrier and mobile-service
plan. Cross Creek Medical Clinic, PA is not responsible for charges imposed by a
wireless carrier.

Opting Out

Individuals may opt out of SMS messages at any time by replying
STOP.

After opting out, the individual may receive one final message confirming that no
additional SMS messages will be sent. Cross Creek Medical Clinic, PA will not send
further messages through this SMS program unless the individual provides consent
again.

An SMS opt-out applies to text messages from this program. It does not necessarily
cancel a previously requested telephone call or prevent communications required or
permitted by law.

Help and Customer Support

For SMS assistance, reply HELP.

Individuals may also contact:

• SMS program support:
  910-900-8519
• Main clinic:
  910-437-5130
• Email:
  
  research@crosscreekmedical.com
  

Wireless Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by carrier availability, network conditions,
device settings, service interruptions, telephone-number changes, or circumstances
beyond the clinic’s control.

Supported carriers and messaging availability may change without notice.

SMS Data Privacy

We do not sell or share your SMS opt-in data or personal information with third
parties for marketing purposes.

Mobile information, SMS opt-in data, and SMS consent records will not be sold,
rented, or disclosed to third parties or affiliates for their own marketing or
promotional purposes.

Mobile information may be disclosed to service providers only as necessary to
operate the messaging program or as required by law.

Additional information is available in our

Privacy Policy
.

SMS Security

SMS messages may not be encrypted or completely secure.

Do not send detailed medical histories, diagnoses, Social Security numbers,
financial information, passwords, or other highly sensitive information by SMS.
Contact the clinic by telephone if sensitive information must be discussed.

No Emergency Communications

Do not use this website, its forms, email, or the SMS program for medical
emergencies.

If you are experiencing a medical emergency, call
911 or seek immediate emergency medical assistance.

SMS messages and online inquiries may not be reviewed or answered immediately.

No Medical Advice

Website content and SMS communications are provided for general information,
customer care, research-inquiry follow-up, and communication coordination.

They do not constitute medical advice, diagnosis, treatment recommendations, or
confirmation that an individual qualifies for a clinical research study.

Always consult an appropriate healthcare professional regarding medical questions
or concerns.

Website Availability

Cross Creek Medical Clinic, PA may modify, suspend, restrict, or discontinue any
portion of the website, online forms, or SMS program at any time.

We do not guarantee that the website or messaging service will always be available,
uninterrupted, secure, or error-free.

Acceptable Use

Users may not:

• Use the website or forms for unlawful, fraudulent, or abusive purposes.
• Submit false or misleading information.
• Attempt to gain unauthorized access to the website or connected systems.
• Introduce malware or other harmful code.
• Interfere with the operation or security of the website.
• Use automated systems to submit excessive or unauthorized requests.
• Impersonate another person or misrepresent their authority.

Intellectual Property

Website text, graphics, branding, logos, design elements, and other content are
owned by or licensed to Cross Creek Medical Clinic, PA unless otherwise stated.

Content may not be copied, modified, distributed, republished, or commercially
exploited without prior written authorization, except as permitted by law.

Third-Party Links and Services

The website may contain links to websites or services operated by third parties.

Cross Creek Medical Clinic, PA does not control and is not responsible for the
availability, content, privacy practices, security, or terms of third-party
services. Visitors should review the privacy policies and terms of any third-party
services they use.

Disclaimer of Warranties

To the extent permitted by law, the website, forms, content, and communication
services are provided on an “as is” and “as available” basis.

Cross Creek Medical Clinic, PA does not guarantee that:

• Website information is complete or error-free.
• An individual will qualify for or enroll in a research study.
• A research study will remain available.
• Messages will be delivered without interruption or delay.
• The website will be free from technical errors or harmful components.

Nothing in this section limits any rights or obligations that cannot legally be
limited.

Limitation of Liability

To the extent permitted by law, Cross Creek Medical Clinic, PA will not be liable
for indirect, incidental, special, consequential, or punitive damages arising from
the use of—or inability to use—the website, forms, or SMS program.

Nothing in these Terms excludes liability that cannot legally be excluded.

Privacy

Information collected through the website, forms, and SMS program is handled
according to our

Privacy Policy
.

Additional privacy notices, authorizations, or research informed-consent documents
may apply to medical care, formal study screening, or research participation.

Changes to These Terms

Cross Creek Medical Clinic, PA may update these Terms & Conditions periodically
to reflect changes in its website, communication services, practices, or legal
obligations.

Updated terms will be posted on this page with a revised effective date. Continued
use of the website after an update constitutes acceptance of the revised terms to
the extent permitted by law.

Contact Us

Questions about these Terms & Conditions or the Clinical Research Inquiry SMS
Program may be directed to: